Return Policy for Items Purchased in our Store:
Thank you for choosing Octane Road! We want to ensure your satisfaction with our products and services. Please review our return policy below.
Returns: In general, returns are not accepted. However, if your package arrives damaged due to the fault of the shipper, we are committed to resolving the issue promptly.
Damaged Shipments: If your order arrives damaged, please follow these steps:
- Document Damage: Take clear photos of the damaged package and its contents, clearly showing the extent of the damage.
- Contact Us: Notify Octane Road, LLC within 2 days of receiving the damaged shipment. You can contact us here: octaneroad.com/contact/
- Claim Process: Octane Road, LLC will initiate a claim with the shipping carrier on your behalf. Once the claim is processed, and Octane Road, LLC receives compensation from the shipper, we will proceed with the resolution.
Resolution Options: Upon successful completion of the claim process, Octane Road, LLC will provide one of the following options:
- Replacement Product: We will reship a replacement product to you at no additional cost.
- Refund: If a replacement is not feasible, we will issue a refund for your purchase amount.
Claim Timeline: Please note that the timeline for claim resolution may vary depending on the shipping carrier’s policies. Octane Road, LLC will keep you informed throughout the process.
Contact Information: If you have any questions or concerns regarding damaged shipments or the return process, please reach out to us here: octaneroad.com/contact.